Heartlinks Appointment Policy

Appointment Policy

Heartlinks Grief Center requires a 24-hour advance notice of cancellation or rescheduling. 

You may call the Heartlinks office anytime and leave a message either with staff or on the answering system requesting a cancellation and/or appointment change. Please include your name, your counselor’s name, and the appointment date/time in your voicemail.  You may also cancel and/or reschedule via the confirmation email. 

• Clients will be informed about the appointment policy when the new client paperwork is completed and during the initial appointment.

Three reminders will be sent for each appointment:

• An appointment confirmation email is sent when the appointment is scheduled.

• A second appointment reminder text will be sent 3 days before the scheduled appointment. Please contact us if you do not want this reminder by text.

• A third reminder email is sent 24 hours before the appointment. 

Due to the large number of people who request our services and the small number of appointments available, the following policies apply to rescheduled appointments:

• In the event that a client misses two appointments and does not call before our requested 24-hour notice, a $25 no-show fee will apply before any future appointments can be scheduled. 
  • • This fee can be paid online at myheartlinks.com/donate
    • If this $25 fee would cause a financial burden, please contact our office at (618) 277-1800.

• Should a client miss a third appointment and does not call, Heartlinks will not be able to reschedule any future appointments unless approved by the Heartlinks Director.